The Importance of Customer Experience in Digital Banking

About a week ago, a LinkedIn post by Chad West, the Director of Marketing and Communications at Revolut went viral. It is easy to understand why—in the battle of digital banking these days, customer centricity as a competitive advantage has been all the rage. It is a popular narrative, of course, namely that challenger banks are rapidly encroaching on the …

CFTE moves its campus online

2020 has thrown a curveball at organisations, businesses and individuals alike. As a result of the ongoing COVID-19 pandemic, national quarantines have been implemented across the globe, forcing high-street retail stores to shutter down and companies retreat to a ‘working from home’ modus operandi.  Inevitably, this situation has poised several challenges. The most significant being, how can companies pivot online …

Best Fintech Courses in Singapore

As one of the largest Fintech hubs globally, Singapore continues to show great initiatives to both support players in the industry, and to promote innovation and competition from digital banks and Fintech startups.  Thanks to measures taken by governmental institutions and the collective Fintech community, Singapore continues to lead and set even higher standards for other hubs worldwide. Initiatives such …

CFTE partners with Gillian Cribbs to launch new Online Course

You asked, we answered! CFTE is partnering with Gillian Cribbs, an Executive Coach, to launch an online course on Coaching for Personal and Professional Development. Just a few weeks ago, CFTE hosted a session in partnership with Gillian, which touched on the importance of personal development and leadership during crisis situations. After the event, we received some valuable feedback from …

3cs of Regtech

The 3Cs of RegTech

A report on digital onboarding by Deloitte has found that 38% of new banking customers will abandon account creation if the process was taking too long or if it was asking for information they were not prepared to disclose. Further, the report also found that 26% of customers prioritise ‘easy enrolment and login’ in deciding who to bank with. Undoubtedly, …

5 Ways The World Will Change Post COVID19 – by Ericson Chan

Written by Ericson Chan, CEO at Ping An Technology. Ericson Chan is the Chief Executive Officer of Ping An Technology, the largest integrated finance group in China. He is also a former CIO of China at Standard Chartered and an active Board Member at CFTE. He has assisted a number of Fintech start-ups to scale their operations and has led …

FinTech 2017 vs. 2020

For about a decade now, FinTech has been a ubiquitous concept. In fact, it is difficult for many of us to imagine the financial industry without its existence. (No Revolut? Impossible!) The reality, however, is that the FinTech industry is only around 12 years old. In human development terms, it is right on the cusp of being a teenager. A …

CFTE partners with La Sorbonne University to Bring Education Online

CFTE and Pantheon Sorbonne University will be working together to transform La Sorbonne’s M2 Finance Technology Data programme into an online experience. This rapid evolution of teaching methods is meant to provide learning continuity and value to students. The addition of Regulation Technology as a teaching topic falls in alignment with the design principles of the M2 Finance Technology Data …

Impact of COVID19 on Fintech: Contactless Payments in a Contactless World

Written by Andrew M. Dahdal, Janos Barberis, Prof. Gordon Walker, Prof. Jon M. Truby and Prof. Douglas Arner. In the midst of 2020’s global pandemic, an unlikely alliance was formed between COVID19 and technology. The nature of the virus alongside containment measures has resulted in almost seamless inception for digitalisation. I.e, social distancing and (now) online meetings. Financial technology is …

How will Education be Impacted in the World of Online Classes?

Recent rapid developments of COVID-19 in 2020 has resulted in the world collectively watching as the virus outbreak dealt obvious blows to the global healthcare and financial sector. What has been left out of the conversation though, has been the education sector. While regulators and central banks were under pressure to help stabilise the markets, education institutions around the globe …