Do you have what it takes to lead a successful challenger bank?

In early 2020, FT Partners published a report titled ‘The Rise of Challenger Banks: Are the Apps Taking Over?’ Challenger banks—alternatively, neo banks—are known as such because of how their business models seek to challenge the status quo within the financial sector. By reinventing customer experiences and utilising inventive technology, challenger banks have effectively placed pressure on stagnant financial incumbents …

The Importance of Customer Experience in Digital Banking

About a week ago, a LinkedIn post by Chad West, the Director of Marketing and Communications at Revolut went viral. It is easy to understand why—in the battle of digital banking these days, customer centricity as a competitive advantage has been all the rage. It is a popular narrative, of course, namely that challenger banks are rapidly encroaching on the …

CFTE moves its campus online

2020 has thrown a curveball at organisations, businesses and individuals alike. As a result of the ongoing COVID-19 pandemic, national quarantines have been implemented across the globe, forcing high-street retail stores to shutter down and companies retreat to a ‘working from home’ modus operandi.  Inevitably, this situation has poised several challenges. The most significant being, how can companies pivot online …

Best Fintech Courses in Singapore

As one of the largest Fintech hubs globally, Singapore continues to show great initiatives to both support players in the industry, and to promote innovation and competition from digital banks and Fintech startups.  Thanks to measures taken by governmental institutions and the collective Fintech community, Singapore continues to lead and set even higher standards for other hubs worldwide. Initiatives such …

AI in Finance: Rupture or Acceleration

Introduction This article is based on the keynote speech presented by Jean-Phillipe Desbiolles at the CFTE’s Virtual Campus event, namely – “AI in a post-COVID world: Rupture or Acceleration?”. Jean-Phillipe is IBM’s Global Vice-President for Data, Cognitive & AI – Financial Services. In light of the current unprecedented times, this article aims to assess the trajectory of AI adoption in …